Meet the Team
Jeff is a true local! Born in West Runton, he was raised and educated locally and he has spent his whole working life in North Norfolk. Jeff started working in the industry after a very successful 10 years running his own garden machinery business. Keen to explore other avenues he joined a large corporate estate agency in 2004 and progressed through the ranks to management level.
In the following years he went on to manage an office for an independent agency in his home town of Holt. This then lead to Jeff being asked to run a small chain of independent agents based in Cromer in 2013, this agency went onto win multiple industry awards but in 2016 the business was bought by a large corporate company. Jeff felt that the service the new company provided was well below standard so he teamed up with one of his colleagues Ryan Ratcliffe to form Henleys and in his words “we’ve never looked back!” Since 2016 Henleys has been at the forefront of providing superb customer care to the local community…”going the extra mile is what we do” says Jeff. “We pride ourselves on excellent customer care, something which is so important when selling or letting your biggest asset.
Ryan has been an estate agent since leaving college and prior to combining his forces with Jeff in 2016, Ryan spent six years working as an estate agent locally for a large corporate agent and also with an extremely successful award-winning independent agent previously based in Cromer. He has an unrivalled knowledge of the local property market and local area in general having lived in the Cromer area all of his life.
Ryan is extremely passionate about property and customer service, he continues to work under the same principles in which he has practiced throughout his career which includes exceeding customers expectations whilst making customers home moves as stress free and personable as possible. In his spear time, Ryan enjoys spending quality time with his family and playing golf.
North Walsham Sales Manager
Having worked in the property industry for over 20 years, Dan is driven by a strong desire to deliver exceptional customer service. Dan has Previously owned an estate agency in London and enjoyed great success in the Essex area, with his many years of experience and know-how Dan understands what really matters when it comes to delivering great service and transparency.
Dan looks forward to meeting local vendors and buyers in the area and helping them find or sell their homes, making their experience as personable as possible at every stage. In his spare time he enjoys spending time with his wife and children and he is a keen Tottenham hotspur supporter and still enjoys playing football himself.
Cromer Sales Manager
Eleanor is an extremely passionate member of the team and brings with her an abundance of experience having worked in estate agency for over 20 years. Eleanor prides herself on her positive attitude and desire to succeed.
Her main role within the team is to oversee the daily running of the sales department ensuring that customer service is always at extremely high levels and that we are regularly in touch with our clients guiding them through the various stages of buying or selling their home. Away from work Elanor enjoys socialising with friends and spending quality time with her son Harley.
Pamela is another true local having lived in Cromer all her life and coming from a well know local fishing family. Pamela started working in the industry following two weeks work experience which then lead to a full-time position as an office administrator a few months later.
Pamela now has over 16 years of experience having worked for well-known local agencies previously based in our West Street office. Pamela is qualified in residential lettings and property management and has been a member of the Association of Residential Lettings Agents for over 12 years. Pamela has grown the lettings department very quickly using both her local knowledge and wealth of experience with many landlords choosing Henleys due to having previously knowing or dealing with her. Pamela is extremely passionate about her job and often works later or on her day off to ensure everything is running smoothly. Outside of work, Pamela enjoys spending quality time with her Fiancé and their two children.
Originally born and raised in London, Tom moved to North Norfolk when he was young and hasn’t looked back since, embracing the way of life and the community, as well as the perks of the stunning seaside and countryside that come along with it.
With a background in hospitality and a passion for architecture and building design, Tom is dedicated to bringing, not only a high-quality service, coupled with friendly and professional advice but also a genuine interest for homes in all shapes and sizes. When he isn’t in the office you can find Tom In the kitchen putting to use his background as a chef, coupled with a love for travelling, to cook all manner of dishes from all over the world and entertain friends and family.
Now with over 10 years of experience in estate agency locally, Yasmin prides herself on giving a truly personable service for all buyers and sellers alike. Going above and beyond to exceed the customers’ expectations is Yasmin’s goal at every stage. In her free time, Yasmin enjoys spending quality time with her friends and family and taking her dog Teddy on the many beautiful coastal walks that we are lucky enough to have in our area.
In order to do this Annie edits photos, creates bespoke property brochures, creates window card displays and keeps the Cromer office organised and running as smoothly as possible. Annie’s passion for the business is only matched by her passion for cooking, entertaining and all things to do with the countryside and nature.
Senior Property Valuer