Meet the Team
Meet the Multi-Award-Winning Henleys Team
Jeff Cox MARLA
Director
Jeff is a true local! Born in West Runton, he was raised and educated locally and he has spent his whole working life in North Norfolk. Jeff started working in the industry after a very successful 10 years running his own garden machinery business. Keen to explore other avenues he joined a large corporate estate agency in 2004 and progressed through the ranks to management level.
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In the following years he went on to manage an office for an independent agency in his home town of Holt. This then lead to Jeff being asked to run a small chain of independent agents based in Cromer in 2013, this agency went onto win multiple industry awards but in 2016 the business was bought by a large corporate company. Jeff felt that the service the new company provided was well below standard so he teamed up with one of his colleagues to form Henleys and in his words “I’ve never looked back!” Since 2016 Henleys has been at the forefront of providing superb customer care to the local community…”going the extra mile is what we do” says Jeff. “We pride ourselves on excellent customer care, something which is so important when selling or letting your biggest asset. In December 2021 Jeff bought out his business partner and now solely runs the business. Outside of work Jeff enjoys spending time with his wife Annie, walks with their dog and entertaining friends and family.
Pamela Jonas MARLA
Lettings Manager
Pamela is another true local having lived in Cromer all her life and coming from a well know local fishing family. Pamela started working in the industry following two weeks work experience which then lead to a full-time position as an office administrator a few months later.
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Pamela now has over 19 years of experience having worked for well-known local agencies previously based in our West Street office. Pamela is qualified in residential lettings and property management and has been a member of the Association of Residential Lettings Agents for over 15 years. Pamela has grown the lettings department very quickly using both her local knowledge and wealth of experience with many landlords choosing Henleys due to having previously knowing or dealing with her. Pamela is extremely passionate about her job and often works later or on her day off to ensure everything is running smoothly. Outside of work, Pamela enjoys spending quality time with her Fiancé, their two children and their cat.
Eleanor Rose
Sales Manager
Eleanor is an extremely passionate member of the team and brings with her an abundance of experience having worked in estate agency for over 20 years. Eleanor prides herself on her positive attitude and desire to succeed.
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Her main role within the team is to oversee the daily running of the sales department ensuring that customer service is always at extremely high levels and that we are regularly in touch with our clients guiding them through the various stages of buying or selling their home. Away from work Eleanor enjoys socialising with friends and spending quality time with her partner, son and dog.
Denise Lewis
Lettings Administrator
Joining us in April 2023 Denise has bought with her a wealth of knowledge having worked within Estate Agency for many years working alongside Pamela with previous companies within our West Street premises.
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Denise is also well known by landlords who have also dealt with her with previous companies and has helped grow the lettings department and provide landlords with peace of mind that one of their biggest assets is in safe hands. Outside of work Denise enjoys spending time with her Fiancé, their two children and their family dog.
Charlotte Copeman
Area Valuer
Charlotte joined the team in July 2020 having previously worked in estate agency within the local area. Charlotte fitted straight in and immediately generated further instructions to add to the well established sales department.
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Charlotte has a very friendly approach and is a firm favourite with customers putting them at ease. Away from work Charlotte enjoys spending time with her Fiancé, family and her Dachshund Teddy.
Jess Cooper
Property Manager
Jess joined the team in January 2024 to add to our growing lettings department. Jess is currently working on a part time basis but overtime will be increasing this. Jess previously worked as a dispenser at a local pharmacy and has nearly 20 years customer service experience along with a methodical and attention to detail work ethos.
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After 13 years in her previous job Jess wanted a new challenge and is looking forward to learning all aspects of Property Management . Jess grew up in East Runton and has been living in Cromer for over 10 years. Jess spends her spare time with her husband, their three children and their cat.