Tenant Fees

A guide into our tenant fees

Henleys estate & letting agents – your local property experts based in Cromer.

Below is a complete breakdown of our tenants fees, if you have any questions or queries or if you would like to speak with us about the processes involved when applying for a property through Henleys then please call us where a member of our team will be delighted to help you.


Holding Deposit

(per tenancy)

One week’s rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit

(per tenancy. Rent under £50,000 per year)

Five week’s rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit

(per tenancy. Rent of £50,000 or over per year)

Six weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.


Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s)

or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).


Variation of Contract

(Tenant’s Request)

£50 (inc. VAT) per agreed variation.
To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer

(Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.


Early Termination

(Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Norfolk’s Best Estate & Letting Agents

We are delighted to have been recognised as the best estate and letting agents in Norfolk at the 2019 BUILD Property Awards.

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"I would like to thank Pamela for the first rate service she provided me with which resulted in reliable tenants taking occupation of my property within two weeks of it being advertised. The friendly, helpful and highly professional services offered enabled me to completely switch off from all the hassle and paperwork involved in checking & locating new tenants. Meter readings, inventories and property condition reports also lightened my burden. I shall be in touch again the moment any of my properties require a new tenant."

Mr David Brown

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